Frequently Asked Questions


Account Creation

Do I need to register for your website to place an order?

Registering for an account is entirely optional, but highly recommended.  This makes it easier for you track your orders, review past orders, communicate with us, and leave product reviews on our website.  Persons who live in certain states where ammunition restrictions are in place may find registration particularly useful if they intend to order from us in the future.

I registered for an account, but I did not receive an activation email.

Our email server capability is extremely reliable and despite receiving many requests of this nature, these have almost always been traced back to issues on the recipient’s end.  Unfortunately, we live in a time where certain overactive corporations and IT departments like to determine what kind of messaging content you should receive through their systems.

If you did not receive your activation link email, please check the following:  

  • Check your email application’s “spam/bulk folder” and take steps on your end to mark our emails as from a known or safe sender. (This fixes 80% percent of “I didn’t receive an email” inquiries).
  • Check the spelling of your email address to ensure it is correct (This fixes another 15% of “I didn’t receive an email” inquiries).
  • Ensure that you are not using third-party  or ISP based spam filters (for example, Earthlink and other ISP’s allow a recipient to block all mail by default).
  • Try an alternative email, preferably from a different provider.  (For example, if you are having problems with a Hotmail account, try a Gmail account, or vice versa).

If you have investigated the above and are still unable to receive emails from us, please Contact Us and we will do our best to help you resolve.  

I received an activation email, but there is no link.

This usually happens when the customer is using certain color-shifting display technology or has customized their email browser’s color scheme in some way (day/night reading mode on certain Apple mobile devices using the Mircrosoft email client are of particular note).  

Usually, when this happens the activation link renders as white text on a white background, which makes it appear to be invisible.  Trust us, the link is there and you can probably find it by hovering your cursor around in the white space, where you would expect the link to be.

Im registered, now what?

Visit your Account Dashboard.  Here you can see your order history and status.  Track your order, manage your billing and shipping addresses, create a wishlist, and manage your account details.

Will you sell my details or send me spam?

Absolutely Not!  We only send you emails / texts as needed to process your order and keep you updated with your order status.  We will only share information with third parties to the extent necessary for order processing.  Additional details of our contact and information sharing policies can be found in our Privacy Policy.

We do have a Newsletter which you can opt-into at any time.  We do our best to limit our newsletter to no more than once a week and is designed to deliver information on sales, discounts, and information which may be of use to you.  You may discontinue your subscription to our newsletter at any time.  

Ordering

Can I call you to manually process my order?

We are an e-commerce company focused on delivering value to our customers through a fast, efficient, secure, and reliable website platform.  We are not a telephone based mail order merchant.  We understand that some customers feel unfomfortable with e-commerce transactions, and prefer the interaction provided with telephone based order placement.    

We will always do our best to accommodate the needs of all of our customers, but we encourage everyone to utilize the e-commerce platform for order placement.  If you wish to place an order over the telephone, please contact us and we will have one of our associates phone you back to take your order.

 

 

My State/City restricts delivery of ammunition. What do I do?

First, we encourage everyone to refer to our Shipping Policies page to determine if your locale restricts ammunition shipments in any way and what/if any documents are required prior to shipment.  Please have those required documents ready at the time you place your order.

When you receive your Order Confirmation email, there will be instructions contained therein for how to provide your documents.  Please send the documents as instructed (legible photos / scans are acceptable).

Upon receipt of your documents, we will continue to process your order.  We do our best to make this a seamless process, but please expect this process to add 1-2 extra days to your order processing times.  

Accordion Panel

Our Shipping Policies page outlines the locales to which we do not ship.  Note that we may refuse to ship to certain locales for reasons beyond local laws / ordnances affecting ammunition sales.  In some cases, logistics are overly difficult (e.g. Alaska / Hawaii). as well as other factors.  

In any event we receive an order for a location we do not ship to, we will inform you and void your transaction and refund your money in full.

 

When will my method of payment be charged?

For in-stock merchandise, your method of payment will be charged at the time you place your order.  Orders which have been successfully paid will then be released for processing and fulfillment.

We do not allow customers to place orders against out of stock or backordered merchandise, so if your order is successfully processed, rest assured that the goods are in stock and will ship as soon as our order processing times permit.

My Method of Payment was Declined. Why?

Declined payments can occur for various reasons even when the card itself is valid.  Here are some best practices for credit card entry and order submittal.

  1. Ensure that the card number, expiration date, and CVV number on the back of the card are 100% correctly entered.
  2. Ensure that the billing address and ZIP code are 100% correctly spelled entered.
  3. If you are using a prepaid debit card or gift card, go to the issuing company’s website and register the card to your name/address.  If these are not fully registered, they may be rejected even if they have a sufficient available balance.
  4. Temporarily turn off / disable any IP address masking/filtering software that you may be using.
  5. If the website asks you to enter a CAPTCHA, please complete this prior to submitting your order.  

If you have done the above and are 100% sure that the method of payment should otherwise process, please contact your card issuer for assistance.  Often, this could be the result of fraud mitigation efforts on their end and can be easily resolved.

 

I successfully placed my order but did not receive an order confirmation email. Why?

Yes, you absolutely should have received an Order Confirmation at the time your order was successfully submitted.  This is generated automatically and contains important information about your order as well as instructions to send your required ID’s in the event you live in a restricted location.  If you did not receive your Order Confirmation, please check the following:  

  • Check your email application’s “spam/bulk folder” and take steps on your end to mark our emails as from a known or safe sender.
  • Check the spelling of your email address to ensure it is correct.
  • Ensure that you are not using third-party  or ISP based spam filters (for example, Earthlink and other ISP’s allow a recipient to block all mail by default).
  • Try an alternative email, preferably from a different provider.  (For example, if you are having problems with a Hotmail account, try a Gmail account, or vice versa).

If you have investigated the above and are still unable to receive emails from us, please Contact Us and we will do our best to help you resolve.  

Accordion Panel

Orders can generally be placed in “On Hold” status for two reasons.  

  1. The shipping address is to a restricted state and we are awaiting your documents to allow us to continue to process your order, or:
  2. We are verifying all details of your order prior to release for processing.  Most commonly, this is due to an error in a shipping or billing address.  This can also occur if you are using a gift card or prepaid debit card from time to time and the card has not been fully registered to your name.

If we contact you for information related to your order, please do your best to get us the requested information as soon as possible, as we will cancel and refund orders which remain in “On Hold” status for an extended period of time.

How long does it take to process and ship my order?

Our goal is next business day shipping for all orders successfully received.  Note that orders placed into “On Hold” status may take longer to process, but in all regards we do our best to get these processed and released as soon as possible.  

At times of high order volume, it may take additional time to process orders.  Orders received over the weekend, for example, may take and additional 1-2 days to process, as each Monday we have a large quantity of orders to work through.

It has been 3 business days and my order still has not shipped. Why?

If you have waited more than 3 business days and have not received any correspondence from us and your order is still showing an “On Hold” or “Processing” order status, please do the following:

  1. We use Email as the main means of contact/customer correspondence.  Please check your spam/bulk email folders to ensure we have not been trying to contact you.  
  2. Please check to make sure that you have provided a valid email address.
  3. Please Contact Us (email is preferred) and provide your Name and Order number if available.

Payment

What methods of payment do you accept?

Major Credit / Debit Cards:  Visa, MasterCard, Discover, American Express

Cryptocurrency:  Bitcoin

Note that we do not accept “fin-tech” payment methods such as PayPal, Venmo, Zelle, CashApp, etc.  We also do not accept ApplePay, GooglePay, etc.  All of the above have restrictive policies toward our industry.

Do you accept USPS Money Orders for payment?

Sadly, no due to the time involved.  We encourage anyone who would want to pay by USPS Money Order to investigate Bitcoin as an alternative payment method.  

Can I pay with a personal check?

We do not accept personal checks.