General Shipping Policy
We pack, label, and ship our goods in accordance with the regulations of the US Department of Transportation. Unless we advise you otherwise, we utilize private Parcel Carrier services for shipment. Certain bulk orders may be shipped by motor carrier. Due to US Postal Service restrictions, we cannot use the US Postal Service for delivery of loaded ammunition.
For fastest service to your Parcel inquiries, we recommend that you contact the respective Parcel Carriers directly utilizing your tracking number(s) provided at the time your order shipped. Our Parcel Carrier partners can be contacted at the following:
Shipping and Handling Rates and Charges
Shipping and handling rates and charges can be viewed at any time prior to purchase for the items in your Shopping Cart and are made available for your review prior to placing your order. If you agree to proceed with placing your order, you agree to pay the shipping and handling charges that are applicable to your order. Our agents are not authorized to offer discount or reduced-rate shipping.
Package Information / Data Integration
As a convenience to our customers, we have integrated the package tracking systems of our Parcel Carrier partners into our website. The package tracking information available on our website, or through our automated notifications, is transmitted to us periodically by the Parcel Carriers and is the most recent information that we have available. All such package tracking information is presented through our website and notification systems without warranties of accuracy or completeness and no liability is accepted by us for your reliance upon such information.
Shipment Tracking Notifications
To receive notifications from us, you must provide a valid email address, and (optionally) an SMS-enabled mobile phone number. Our automated notification systems will advise you of your parcel tracking numbers once your parcel has been generated and is ready for pickup by the Parcel Carrier. It may take up to 24 hours for your tracking numbers to be active in the Parcel Carrier’s systems. Throughout the delivery process, you may follow your tracking on our website or at the Parcel Carrier’s website using the tracking information provided when your order was completed.
Day of Delivery Notifications
You will receive an email, and if opted-in for SMS notifications, an SMS message on the day that the Parcel Carrier has notified us that your parcel is on the final delivery vehicle and scheduled for delivery. Please make arrangements to be present to collect your package on the day of delivery. In the event that no delivery is made on this date, we encourage you to contact the Parcel Carrier to determine the reason.
Proof of Delivery
You agree that the Parcel Carrier’s tracking system shall serve as proof of delivery of the goods. IF YOU WAIVE SIGNATURE REQUIREMENTS WITH THE PARCEL CARRIER AND THE GOODS ARE LOST AND STOLEN, WE ARE NOT RESPONSIBLE.
Delivery Limitations and Restrictions
We do not ship to addresses where we know it is illegal to ship, however, laws change constantly and we cannot know all regional limitations and restrictions for sale of ammunition or components. It is your responsibility to know your local laws to make sure it is legal for ammunition to be shipped to your address. Known delivery restrictions include:
- We cannot ship ammunition to PO boxes, including APO/FBO boxes.
- We do not ship ammunition internationally, or outside of the continental United States.
- Alaska – No Ammunition Shipments
- California (except below) – ALL AMMUNITION SHIPMENTS MUST BE TO AN FFL OR STATE LICENSED AMMUNITION SELLER. No Linked, Incendiary, or Tracer Ammunition. We will ship to California FFL3/COA holders at their licensed premises address. We also ship to CA Law Enforcement upon receipt of Law Enforcement credentials.
- Colorado – No Linked Ammunition Shipments
- Connecticut – Must provide a State Issued ID, and ONE of the following: (1) A valid CT permit to carry a pistol or revolver (2) a valid CT long gun eligibility certificate, or (3) a valid CT ammunition certificate.
- Hawaii – No Ammunition Shipments
- Illinois – Must provide (1) valid Firearms Owner’s ID Card (FOID) or Concealed Carry License, and (2) Illinois Driver’s License or Stated ID Card. FFL Dealers also acceptable.
- Maryland – No Linked Ammunition Shipments
- Massachusetts – No Ammunition Shipments except to FFL Holders or to holders of a State-Issued License to Carry (LTC) or Firearms Owner’s Identification Card (FOID).
- New Jersey – FOID Card must be provided. No Linked Ammunition Shipments.
- New York (except New York City) – For HANDGUN ammunition, we require a State Issued ID and ONE of the following: (1) an NYS handgun permit (2) an NYS License to Carry, (3) A valid FFL or NYS state Registered Seller of Ammunition certificate. No Linked Ammunition Shipments. New York City – We will ship to FFL’s only.
- Ohio – No Linked Ammunition Shipments.
- Washington DC – A valid firearms registration certificate is required. No .50 BMG ammunition, no armor piercing ammunition, no ammunition component shipments. No linked ammunition shipments.
Signature Required at Delivery
As a general policy, all shipments from us will be shipped with a signature required. We recommend that you utilize a shipping address where someone is expected to be present to receive your parcel on the day of delivery. If you wish to authorize release of your package without signature, please contact the Parcel Carrier directly and they will advise if your package is eligible for signature release. Our agents are not authorized to release signature requirements for packages but are happy to help you re-direct your package to a location where someone will be present to sign for the package.
We may request your date of birth at the time of checkout to verify your age or we may have you certify that you are of legal age to purchase our products. Deliveries of certain product types and to certain locations may require adult signatures at the location of delivery.
Certain classes of products carried by us may incur HAZMAT surcharges from the Parcel Carrier. When applicable, these will be shown separately at check-out. We encourage you to investigate the HAZMAT surcharge policies of the Parcel Carriers and order your products in a way to limit the impact of these fees on your order.
Damage During Shipment
We want your goods to arrive in an undamaged state and go to great lengths to package your product. However, sometimes damage occurs in shipment. Please inspect your package at the time of delivery. IF YOU NOTICE THE PARCEL HAS BEEN DAMAGED OR TAMPERED WITH, PLEASE REFUSE THE SHIPMENT AND INFORM THE CARRIER IMMEDIATELY. This protects you and us. If you later notice product damage that was not evident upon receipt of parcel, please notify us. Note that after you accept the delivery, damaged products are covered by our warranty and/or return policy, which has certain limitations and procedures.
Shipments Lost in Transit
If you suspect your package has been lost in transit, we encourage you to contact the Parcel Carrier first as they will have the most up-to-date information regarding your package. In almost all cases, the Parcel Carriers are able to locate and deliver your package within several days of your initial contact. If you are unable to resolve the matter with the Parcel Carrier, please let us know and we will initiate lost package procedures with the Parcel Carrier on your behalf. In instances where a package is lost in transit, we will make every effort to replace the goods with goods of the like kind and quality, however in cases where this is not possible, we will refund the value of the goods lost in transit, plus applicable taxes and shipping charges. You agree that replacement or refund, at our discretion, are the sole and complete remedies available to you in the event of a package lost in transit.
If the Parcel Carrier is unable to deliver your product for any reason, the product will be returned to us in accordance with the Parcel Carrier’s policies. Please ensure that you have provided a proper shipping address, a valid means of contact, and have made arrangements for the product to be accepted at the time of delivery. If the product is returned to us as undeliverable, we will refund you for the value of the product, however, shipping and handling as well as HAZMAT surcharges are NON-REFUNDABLE.
Weights and Dimensions
Weights and dimensions presented on our website are estimated based upon the estimated gross weight of each parcel in your shipment, and includes the weights and dimensions of the products, the outer packaging, and the packaging materials. Weights and dimensions are provided as a convenience so that you can determine the need for lifting help or special handling equipment at your destination address but are not guaranteed to be accurate.
We reserve the right to consolidate your order into a single parcel, or split your order into multiple parcels, or to utilize alternate packaging materials, configurations, and methods which may alter package weights, dimensions, and quantities from those presented on our website. Please be advised that single parcels may weigh up to 66 (Lbs) / 30 (kg).
Order Processing and Transit Times
We do our best to ensure that in-stock orders received by 2PM Eastern Time are processed and dispatched on the same business day. Orders received for in-stock items on a weekend or holiday are dispatched on the following business day. In certain situations, shipments may not be dispatched on a specific day for reasons within or outside our control; however we will make every effort to process and dispatch your order as soon as possible.
Transit times generally vary from 1 to 7 business days depending upon the Parcel Carrier and your location. Additional information may be found on the Parcel Carrier’s website or by tracking your package through our automated notification system. WE ASSUME NO LIABILITY FOR DELAYS IN ORDER PROCESSING OR DELIVERY.
Special Shipping Requests
If you have special shipping requests, please add them to the order at the time of placing or notify us by email prior to shipment. We will make every effort to accommodate your request. However, please note that certain requests may delay your shipment or incur additional costs to you.